As Veloretti we have grown (up) over the past years and it is almost impossible to imagine the streets without us. The demand is enormous and with more bicycles on the road, there will also be more customer contact. Whether it is a question about the purchase of a bicycle or someone who wants to know about their warranty. That is why we are looking to expand our customer care team.
We get a lot of questions every day, both over phone and via e-mail. Such as: "what is the inseam measurement for the Veloretti Maxi?" "I have ordered a bicycle for my boyfriend’s birthday, will it be on time?" "Does the basket also fit on the Robyn?" You have the answer to all these questions. And also surprise and amaze our customers. While answering all those questions, you deal with all departments within Veloretti. Whether it is for the warehouse, the brand store or perhaps the external transporters, you are in contact with all of them.
What does your day look like?
In the morning you enter the HQ and grab a cup of coffee, you immediately check with your colleagues. You check the status of the inbox and consult with your colleagues about all current affairs. You will also have close contact with the warehouse about stock and processing status. The day before, in the status overview you saw that a number of shipments needed some attention, so you contact the warehouse so that you can contact the customers about the next steps. Customers may have all kinds of questions that you will often be able to solve yourself due to the close contact with all departments. You interact directly with the retail manager. A special order, making a customer happy or executing a credit, you have the answers.
You want to give customer that good feeling and make them happy with the answers they are after or are not expecting. You have a structured way of solving problems, but are also creative and can have your own approach with (potential) customers. When you flag a question because you've already had that one question six times in one week, you immediately write a standard email about those difficult questions. It can be about deliveries abroad or the basket that is always delivered separately from the bicycle. You take this with you in the weekly meeting and also write it down for the FAQ.
- Someone who understands consumers well
- A customer-oriented and flexible team player
- Experience in customer service
- Can handle difficult situations well
- You have a good command of the Dutch and German language
- Or English and German
- Independent and solution-oriented
- A full-time contract
- Lots of variety and a challenging job at a company that is growing fast
- Salary indication: in line with the market
- A super nice team
- A company bicycle
- 24 vacation days
Do you see yourself as this enthusiastic customer caring person who will strengthen our team? Mail us: firstname.lastname@example.org